Build the service with responsive design methods using common design patterns and the style guide for digital content.

Identify the data and information the service will use or create. Put appropriate legal, privacy and security measures in place.

Understand the tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.

Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with...

Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

Enable reuse by others – you must ensure anything you create is shared for others to reuse unless there’s a good reason not to

Design and build for reuse – if your proposed investment cannot reuse an existing digital or ICT solution, you must ensure that the service you...

Reuse whenever possible – your proposed investments must plan for and make use of any opportunities to reuse existing services or tools within your...

Buyers provide useful feedback to sellers following a request for debrief. Feedback: must be detailed enough to help businesses improve their...