Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with...

Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

Enable reuse by others – you must ensure anything you create is shared for others to reuse unless there’s a good reason not to

Design and build for reuse – if your proposed investment cannot reuse an existing digital or ICT solution, you must ensure that the service you...

Reuse whenever possible – your proposed investments must plan for and make use of any opportunities to reuse existing services or tools within your...