Agencies must complete a self-assessment using the Consider First Assessment Tool for each applicable investment. The tool must be used during...

Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate.

Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion.

Measure the performance of your service and understand what outcomes it is delivering. Report results to your stakeholders openly and regularly to...

Ensure the service is accessible and inclusive of all users regardless of their ability and environment.

Make all new source code open by default.

Build using open standards and common government platforms where appropriate.

Build the service with responsive design methods using common design patterns and the style guide for digital content.

Identify the data and information the service will use or create. Put appropriate legal, privacy and security measures in place.

Understand the tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.