Definition Debt management constitutes the strategies, systems, and processes used by entities to manage its receivables. This includes the...

Definition Correspondence Management is considered to comprise of two distinct functions: Inbound correspondence Outgoing...

What is Compliance and Investigation? Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation...

Definition Case management capability refers to government agencies’ ability to manage the workflow of events to their resolution to meet the needs...

What is a Business Registry? Business Registry is a register for all government information pertinent to a specific Australian business for the...

Definition Business process and workflow is defined as the ability of government agencies to codify, automate, and standardise business processes and...

What is Virtual Servicing? Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Personalisation? Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences...

What is Identity Management for Business? Identity Management is a set of processes to manage the identification and authentication of Australian...