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Australian Government Architecture
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Purpose of the AGA
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Business registry
A register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.
Business process and workflow
Automated and standardised business processes and their integration into more complex systems of systems.
Virtual servicing (business)
A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Customer relationship management (business)
Recording and managing all interactions with users to create a seamless experience across channels.
Personalisation (business)
Managing tailored experiences for businesses based on their credentials, preferences and needs.
Identity management (business)
A set of processes to manage the identification and authentication of Australian businesses and their authorised representatives. It includes...
Government branding (business)
Ensuring consistent Australian Government branding across digital services provided to businesses.
Digital portal (individual)
A way to provide individuals access to multiple government services through a single entry point. It means that individuals only have to remember one...
Web content management (business)
Hosting and publishing static web content for businesses to access government information.
Complaints and issues resolution (business)
Managing the collection of and effective resolution for complaints from Australian businesses about government services and operations.
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