Monitoring and managing the quality of IT products and services being delivered.

Facilities that host systems and data by providers to government. These providers may deliver a range of services to agencies, including cloud...

Managing deployment of computing services into a shared pool of computing, network and storage resources accessed by multiple customers to reduce...

Supplying and managing staff productivity enablers including fixed and mobile devices, standard operating environments, staff communication and...

A set of systems and processes that allow government agency staff to effectively share information and collaborate on shared work tasks. It includes...

A set of processes to manage the identification and authentication of Australian Public Service staff to access government building, systems and...

Enterprise resource planning (ERP) involves managing agency back-office services, including financial management, human resources, procurement...

Providing secure data exchange between systems within an agency or between agencies and users.

Providing automated configuration, management, and coordination of computer systems, applications, and services to allow for seamless delivery of...

A set of rules, protocols, and tools that allows different software applications to communicate with each other. An intermediary layer that allows...