What is Government Branding? Government Branding is how the Australian Government presents itself, its agencies and its digital products. The...

What is Personalisation? Managing tailored experiences for individuals based on their credentials, preferences and needs. Objectives  An...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Virtual Servicing? Virtual Servicing is a set of policies, processes and technologies used to allow agencies to deliver services...

Definition Information asset management refers to the processes and procedures used to create and manage information assets to effectively deliver...

What is Knowledge Management? Knowledge Management refers to management of information and resources within an agency and between agencies to...

What is Document Management? Document Management is a set of policies, processes and technologies used to create, capture, manage the...

The grant management policy supports a whole-of-government focus on managing government grants, ensuring consistency, transparency and accountability...

Definition Web Content Management refers to the process of creating, managing, delivering, hosting, and publishing static digital content, generally...

The Policy for the responsible use of AI in government ensures that government plays a leadership role in embracing AI for the benefit of Australians...