Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

Buyers provide useful feedback to sellers following a request for debrief. Feedback: must be detailed enough to help businesses improve their...

Buyers are encouraged to simplify and streamline their procurement. Buyers should:  use the minimum number of steps to reach their outcome,...

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest

Buyers do not unfairly advantage or disadvantage any tenderer. All tenderers should be afforded equal opportunity

Buyers are made aware that the best value for money is not necessarily the tender which offers the lowest price

Buyers are encouraged to evaluate against the list of digital certified panels if a panel is their chosen sourcing mechanism

Make access easy for businesses of all sizes: Buyers provide clear, high-quality information up front to sellers. This includes minimising...

Creating smaller work packages, where possible, is promoted, helping to ensure businesses of all sizes can offer solutions to government. At a...