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CAP29Complaints and Issues Resolution refers to managing the collection of and effective resolution for complaints from Australian Businesses about government…
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CAP30Content Management is the hosting and publishing of static web content for businesses to access Government information. The content may include text, documents, images…
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CAP34Government Branding refers to ensuring consistent Australian Government branding across digital services provided to businesses.
ObjectiveAn objective for this…
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CAP61Identity Management is a set of processes to manage the identification and authentication of Australian businesses and their authorised representatives.…
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CAP64Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences and needs.
ObjectivesAn objective for this…
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CAP33Relationship Management refers to the recording and managing of all interactions with users to create a seamless experience across channels.
ObjectivesAn…
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CAP21Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations…
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CAP57Business Process and Workflow refers to codified, automated and standardised reusable business processes and rules that can be understood by ICT systems.…
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CAP44Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.
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CAP32Case Management is the ability to manage the workflow of steps in a process to their resolution to meet the needs of individuals or business. This may involve engagement,…